Privacy Policy

Last updated: August 2026

FindYourClinic.online ("we", "us", "our") is a UK-based clinic directory, and we currently operate exclusively within the United Kingdom. We respect your privacy and are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect information when you use our website.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone/WhatsApp number when you submit a contact form, listing request, or review
  • Clinic details submitted via our "List Your Clinic" form (business name, address, treatments offered, etc.)
  • Search queries entered into our search bar (city or treatment)
  • General usage data such as pages visited, browser type, and device information, collected automatically via cookies and analytics tools

2. How We Use Your Information

  • To respond to inquiries and process clinic listing requests
  • To improve our website, search functionality, and user experience
  • To connect patients with clinics via WhatsApp or email, where requested
  • To send updates regarding your listing or submitted reviews, if applicable
  • To comply with our legal obligations under UK law

3. Google Maps & Places API

Our city search feature uses the Google Places API to suggest UK locations as you type. By using this feature, certain information (such as your search input and approximate location) may be sent to Google. This is subject to Google's Privacy Policy.

4. Cookies

We use cookies and similar technologies to operate and improve our website, remember preferences, and analyze traffic. You can control cookies through your browser settings. For more details, see our Cookie Policy.

5. Third-Party Services

We may use third-party services to operate this website, including:

  • FormSubmit – for processing contact and listing form submissions via email
  • Google Maps/Places API – for location autocomplete
  • WhatsApp – for direct communication between users and clinics
  • Website hosting and analytics providers

These third parties have their own privacy policies governing the use of your information.

6. Data Sharing

We do not sell your personal information. We may share information:

  • With clinics, when you submit an inquiry or review related to that clinic
  • With service providers who help us operate the website (e.g. hosting, form processing)
  • When required by UK law, regulation, or legal process

Any service providers we use who process data outside the UK do so only where appropriate safeguards required under the UK GDPR are in place.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, or as required by applicable UK law.

8. Your Rights

As a UK resident, under the UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data ("right to be forgotten")
  • Restrict or object to how we use your data
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your data, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).

9. Children's Privacy

Our website is not directed at children under 13, in line with the UK Data Protection Act 2018, and we do not knowingly collect personal information from children.

10. Governing Law

This Privacy Policy and our website are governed by the laws of England and Wales. Any disputes relating to this policy are subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

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